Cornerstone User Information

Customer Service Program

It is the goal of CQuest America Inc. and the Illinois Primary Health Care Association to provide quality customer service and support to Cornerstone agencies. In an effort to ensure we are meeting this goal, several mechanisms are now in place for receiving feedback from Cornerstone users:

• For those Cornerstone users with e-mail, you can now send your feedback to customerservice@cquestamerica.org. Your e-mail will be routed in a confidential manager to the appropriate manager, who will then follow up with you.
• A new "Cornerstone Customer Service Feedback Form” has been developed. This form can be faxed to the Customer Service fax line at (217) 541-7441, or mailed directly to CQA’s Customer Service Department at 500 South 9th Street, Springfield, Illinois 62701.
• A new Customer Service voicemail box has been added to the Cornerstone Call Center. After calling the Cornerstone Call Center at (877) 447-4221, you can now press “7” to leave a message in the Customer Service voicemail box. Your message will be routed to the appropriate manager for follow-up.
• For any situations that warrant an immediate response, contact the Cornerstone Call Center at (877) 447-4221 and ask to speak to Jeff Gaines, Associate Director of Customer Support Services.

Regardless of which mechanism you use to provide your feedback, be assured that your suggestion, complaint or recognition will be forwarded to the manager of the appropriate unit or units. If you choose to leave your name and phone number, the manager will follow up with you in regard to your feedback. Through our Quality Assurance program and other initiatives, we are working to provide the best customer service and support to Cornerstone sites. However, it is only through your feedback that we can ensure that we are meeting this goal. We sincerely look forward to your feedback, and pledge that the proper attention will be given to each and every comment we receive. As always, if you have any questions, please don’t hesitate to contact the Cornerstone Call Center at (877) 447-4221.